FREE SHIPPING ON ALL ORDERS!

Terms

Customer Service

Shipping
Australia 
Standard Australia post shipping on all Australian orders is FREE

Express Australia Post shipping is also available for $15

Orders placed on a weekday before midday will be processed same day, after midday orders cannot be guaranteed to be processed sameday. If urgent, please call the girls (03) 6236 9902 and we'll ensure your purchase is mailed same day.

Purchases will be delivered within 2-4 business days of processing your order (in-stock items only). Customers should allow an additional two days for locations outside of metropolitan areas.

Delivery dates supplied by Luxe is a best estimate only and Luxe will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Luxe advises that you indicate your daytime address for delivery purposes. Luxe use Australian Post whereby we can track any purchases easily and in a timely manner. Upon on-line order confirmation, you will receive a shipment confirmation email. If you experience any problems what so ever please call the girls at Luxe (03) 6236 9902 or email luxe@luxestore.com.au

 

International 

International orders are charged a flat rate of $30AUD globally.

Luxe use Australia Post for all international orders and will require a signature upon delivery.

Delivery timeframe 5 – 14 working days depending on your location.

F R E E shipping on all international orders when you spend over $500 in one transaction!

PLEASE NOTE: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, Luxe cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in the country items have been delivered to. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any further questions on shipping please email luxe@luxestore.com.au
Privacy                                                                                                                                         
Luxe recognises the importance of your privacy and that you have a right to control how your personal information is collected and used.

Luxe understands that supplying personal information is an act of trust which we take seriously.
Unless you directly give us permission to do otherwise, Luxe will only use your personal information as set out below. This Privacy Policy is intended to embody the industry best practice and comply fully with the Privacy Act 1988 and December 2001 amendments to the ‘act’

What do we collect?

  • your name and contact details
  • some personal details, such as birthday for giveaways
  • other information that you may supply to us

Why do we collect?
Our purpose to collect personal information is to provide you with the best possible experience when shopping with Luxe, on-line or in-store. We may notify you of shop events or special offers that may be of interest to you. The information we collect through www.luxestore.com.au enables us to create a personalised shopping experience for you.

When you subscribe as a member to Luxe, we may notify you of shop events and special offers that may be of interest to you. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide you with a better service experience and ensure that we, our partners and affiliates maintain and improve services to our customers.  Due to the nature of the internet the following information may be collected, but is in no way linked to your personal details.
• the name of the domain from which you access the internet
• the date and time you access our site
• the internet address of the website from which you linked directly to our site

Does Luxe share my information with third parties?
Personal information collected online will only be disclosed to us. www.luxestore.com.au and does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses.

Can I stop receiving Luxe mail 
Simply email unsubscribe to luxe@luxestore.com.au to stop receiving updates.

Can I access my personal Information?
You are in total control of your personal information. Simply log on at www.luxestore.com.au to access you details and make changes as required. Any personal information changes made on-line will be automatically up-dated for In-store.

 
Returns
Luxe- easy returns and customer care.  

online returns and exchange

Shopping with Luxe is a breeze! We take great pride and care in our reputation for quality, amazing service and a great fit. We are happy to provide you with a refund or exchange where goods:

• Are returned to us within 7 days of delivery.
• Are returned in original condition (unworn, unwashed, and still have the original tags attached).
• Are accompanied with proof of purchase.
• Return Authority has been approved and is accompanied by a return form.   

No refunds or returns accepted on sale or discounted items.    


How to return or exchange
Contact us via email luxe@luxestore.com.au to obtain a return authorisation (RA) number. 

Return address:

Luxe

134 Liverpool Street

Hobart, Tasmania 7000.  AUSTRALIA.

P +613 6236 9902

When returning goods to Luxe, it is advised that you choose a traceable method (e.g. express post).

Any lost items upon returns are the reponsability of the customer.

Please allow up to 14 days for exchange.

 store returns and exchange 

Are returned to us within 7 days of purchase.

Are returned in original condition (unworn, unwashed, and still have the original tags attached).

Are accompanied with proof of purchase.                            

  • No refunds or returns accepted on sale or discounted items.
  • We are unable to offer a refund where an item is merely not wanted or you change your mind, this relates to size(s) of a garment(s) and gifts purchased not being suitable. We are happy to exchange items that meet our exchange policy above.
Ordering
1.Select your articles 
2.Proceed to checkout
3.Create an account
4.Select payment options
5.Confirm detail. Once your order is confirmed an email will be sent to your nominated address with shipping details, payement details  and your tacking number.

Payment options
We offer the following payment options
1.  SecurePay for Master Card & Visa Card 
2.  Pay Pal
All prices are displayed in $AUD

Viewing Orders
If you wish to view your order please log onto MY ACCOUNT

Updating Account Information
Our online and in-store system is live and any change of customer detail will be automatically updated. All loyalty points will be automatically updated on-line or in-store when registed with Luxe. Log onto MY ACCOUNT to update your personal details.